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Frequently Asked Questions

Information on commonly requested information and common problems is listed below. If the information that you are looking for is not listed here, or you'd like more information, please contact the library by phone, email or in-person.

Topic	Question
Library Cards	How do I get a library card? Do library cards expire? Can I use my library card at other libraries in the area? Do I need to have my library card in order to check out materials?
Borrowing Policies	Can I be notified when my items are coming due? How can I find out when my materials are due? How can I renew materials? Why couldn't I renew my items? Can I return items to another library? Where can I return items when the library is closed? What are the fines for overdue materials?
Notification Questions	Notifications may be sent via phone or email, and text message. For questions about notifications via phone, please call the Library at 371-8622. Otherwise, please choose from the options below. Email Notification Frequently Asked Questions Text Message Notification Frequently Asked Questions
Your Library (Patron) Account	What can I do in my Patron Account? How can I access my Patron Account Where can I find my library card number? Can I use a username instead of my library card number for access to patron account? What's my PIN? Can I change my PIN? Is Patron Account secure? I entered my library card number and PIN, but I get the logon screen again. What are cookies and do I need to allow them?
Reserves & Interlibrary Loan (ILL)	How can I request a book that shows as "In" on the library catalog? How do I request a book if it is not available in the Library? What can I borrow from other libraries? Is there a charge for reserves and ILL services? Can I renew ILL items?
Programs & Events	What programs and classes are available at the library? Where can I find information about what kinds of Children's programs are offered? How do I register for library programs? Why didn't I get my confirmation/reminder email when I registered for a program? Do you have tours of the Library for children? Are the program rooms available for outside programs? Why didn't I get my confirmation/reminder email when I requested a room? May I make a recommendation for a class or program?
Computer Services	Are there specific hours for computer use? What equipment is available for public use? Does the Library have wireless access? Who can use the Internet? If I can have 3 hours/day of Internet use, why was I given less time when I logged on? Do I need a library card if I only want to use the Internet? Do I need to make a reservation to use a computer? What do I do if I need to use a computer and all of the computers are in use? Can I save files to the Library's computers? Is Internet access filtered? Is there computer help available? Can the Library staff assist me with problems that I am having on my own computer?
Employment Opportunites	What types of jobs are available at the library? How do I apply for a job at the library? Are any jobs at the library available for teens? Do you have summer jobs available for teenagers?
Reference Services	How can I request a book that's marked "In" on the catalog? Can I make a suggestion that the Library purchase a particular book or DVD? Can I get magazine and newspaper articles online? Can I make an appointment if I have a reference question? How can I find about local history? Does the Library provide genealogy resources?
Downloadable Media	What downloadable media does the library offer? Where can I find more information about the Library's downloadable media?
Accessing online databases	I get "The page cannot be displayed" when I choose a database. I enter my library card number, but I get "access denied" or "invalid patron id." I enter my library card and I don't get an error, but I keep going back to the "library card" screen. I get to the database website, but I have to enter a username and password. What are cookies and do I need to allow them?