How to Manage My Account

You can access your library card account online to manage holds, view checkouts, renew items, and to update contact information.

Accounts are required to be in good standing to checkout materials, use a computer, and reserve a room. To keep your account in good standing, your account balance must be kept below $20.

Log In to Account

1. Go to www.cphlibrary.org > My Account (located in top right).
2. Login with your library card number (no spaces) and your password (typically the last four numbers of your phone number).

Renew Items

1. Click My Account > Items Out.
2. To renew, click on check box to left of item(s) > click Renew Selected Items or Renew All Items.
3. After renewing, check due dates to make sure your items were renewed.

Note:

• Items will be renewed if renewals are available and there are no holds.
• Your physical and digital items checked out will display; you may need to click Refresh eContent to update the list.
• Digital content must be renewed or borrowed again through the corresponding content provider.

Place a Hold Request

1. Click My Account to log in.
2. Click New Search
3. After locating an item you would like to request, click Place Request.
4. Click Submit Request.

When an item is available, the status will say Held and we will contact you via your preferred method (see below).

View & Manage Hold Requests

1. Click My Account > Requests.
2. To cancel or postpone/reactivate a request, click check box to left of item(s) > click Cancel Selected or Postpone/Reactivate Selected Requests.

Note: 

• When an item is available, the status will say Held and we will contact you via your preferred method.
• Digital content holds must be managed through the corresponding content provider.

View Fines & Fees

1. Click My Account > Fines & Fees.

The Library is fine free on books and media beginning September 1, 2024. No overdue fines will be charged for books, movies, music, audiobooks, magazines, and games. Please continue to renew and return your items on time as other patrons may be waiting for them.

The Library does charge for lost/damaged items.

Fines and fees can be paid at Circulation by cash, check, or credit/debit card. We do not take replacements for lost/damaged items.

Late Fee	Material Type
$5.00 per day	Museum Passes, Hot Spots
$5.00 per hour	Room Check Outs
$0 per day	Books, Movies, Activities, Early Literacy Kits, Video Games, and All Other Materials

Loan Period	Material Type
14 Days	New & Popular Books*, Book Express (no holds), Early Literacy Kits, Activities (no holds), Older Movies, Hotspots, Test Prep Books
7 Days	New Movies*, Adult and Teen Magazines, Juvenile Holiday Books, Video Games, Finch Robots (no holds)
3 Days	Museum Passes (no holds), Movie Express (no holds)
28 Days	All Other Materials

*Residency requirement for placing holds

Log Out of Account

• Click My Account > Log Out.

Questions?

Contact us for help.